Refund policy

RETURN AND REFUND POLICY

Effective date: 22 September 2026

Omar Halal Meats wants every customer to be satisfied with their order.

Perishable food

Fresh, chilled and frozen food is perishable. We do not accept returns or offer refunds for change-of-mind purchases once goods have been supplied. This does not affect your statutory rights if goods are faulty, unsafe, damaged, incorrect or not as described.

Damaged, incorrect or unsatisfactory orders

Please inspect your order as soon as reasonably possible. If there is a problem, contact us as soon as you can and, where practical, within 24 hours of delivery or collection. Include your order number, a description of the issue and photographs where available. Please do not return or dispose of the goods before we have had the chance to review the issue, except where necessary for food safety.

If we confirm that goods were faulty, damaged, incorrect or not as described, we will offer an appropriate remedy in line with your legal rights, which may include a replacement, refund or price reduction. Any approved refund will be made to the original payment method.

Cancellations

If you need to cancel an order, contact us as soon as possible. We will cancel and refund an order when it has not yet been prepared or supplied. Once perishable goods have been supplied, they are not eligible for a change-of-mind return or refund. This does not affect your statutory rights.

Email: Info@omarhalalmeats.com

Telephone: 01708 592233 or 07415 181336

Address: Omar Halal Meats, 61 Chippenham Road, Harold Hill, RM3 8HL

This policy is governed by applicable UK consumer law.